Contact Us
Thank you for visiting dailyjolo.
At dailyjolo, we are committed to providing a convenient and reliable shopping experience for customers looking for comfortable, functional, and stylish living room furniture.
Whether you have questions about our sofas, cabinets, media consoles, product specifications, order status, shipping arrangements, or return procedures, our customer support team is here to assist you.
We welcome your questions, feedback, and suggestions and look forward to helping you find furniture that complements your home and lifestyle.
Customer Service
If you need assistance with a product or an existing order, please contact us by email.
Email: [email protected]
We aim to respond to customer inquiries within 1–2 business days. Messages received during weekends, public holidays, or periods of increased inquiry volume may require additional response time.
Business days are Monday through Friday, excluding applicable public holidays.
For order-related inquiries, please include your order number and the email address used during checkout. This will help us locate your purchase and provide more efficient assistance.
Please do not send passwords, complete payment card numbers, or other highly sensitive financial information by email.
Product Inquiries
Choosing furniture for your home is an important decision, and we want to help you make an informed purchase.
If you have questions about our living room sofas, storage cabinets, media consoles, or other home furnishings, please contact our customer support team.
We can assist with available product information, including dimensions, materials, colors, configurations, assembly requirements, and other specifications.
For more efficient assistance, please include the product name or a link to the relevant product page.
If you are uncertain whether a particular furniture item is suitable for your space, we recommend reviewing the measurements provided in the product description before purchasing.
Our team will make reasonable efforts to clarify available product information and help you understand your options.
Order Assistance
If you have already placed an order and need assistance, please contact [email protected].
We can help you review available order information, payment confirmation, processing status, and shipping updates.
When contacting us about an order, please provide your order number and a brief description of your question.
If you need to correct your shipping address, change order details, or request cancellation, please contact us as soon as possible.
We will make reasonable efforts to accommodate changes before an order is dispatched.
However, changes cannot always be guaranteed once an order has entered fulfillment or has been transferred to a shipping carrier.
If your order has already shipped, our team will explain the available options under our Shipping Policy and Refund Policy.
Shipping and Delivery Assistance
We understand that reliable delivery is particularly important when purchasing furniture online.
If you have questions about shipping charges, delivery availability, order tracking, or delayed shipments, please contact our customer support team.
Our standard shipping rates are based on the merchandise subtotal after applicable discounts and before taxes and shipping charges.
Free Standard Shipping: Orders of $49.99 USD or more.
Standard Shipping: $6.99 USD for orders below $49.99 USD.
Orders are generally processed within 1–3 business days after successful payment confirmation.
Standard shipping typically takes approximately 7–15 business days after dispatch.
The estimated total delivery time, including processing, is approximately 8–18 business days.
Actual delivery times may vary depending on the destination, shipping carrier, customs procedures, product dimensions, and other logistical circumstances.
Large furniture products may require additional handling or specialized delivery arrangements.
Once your order has been dispatched, tracking information will be provided when available.
If your package is delayed, missing, or marked as delivered but cannot be located, please email [email protected] with your order number and tracking details.
For more information, please refer to our Shipping Policy.
Returns, Exchanges, and Refunds
Customer satisfaction is important to us, and we aim to provide clear and fair procedures for returns and refunds.
dailyjolo offers a voluntary 30-day return period for eligible purchases, beginning on the date the merchandise is delivered.
If you wish to request a return, exchange, or refund, please contact [email protected].
Include your order number, the product concerned, and a brief explanation of your request.
For voluntary change-of-mind returns, products must meet the eligibility requirements described in our Refund Policy.
Because some furniture items are large or heavy, special packaging and transportation arrangements may be necessary.
Customers should contact our support team before arranging a return so we can provide the appropriate return address and shipping instructions.
For eligible change-of-mind returns, customers are generally responsible for direct return shipping costs unless applicable law requires otherwise.
If an item is damaged, defective, incorrect, or materially different from its description, we will provide appropriate assistance and remedies in accordance with applicable consumer protection laws.
Nothing in our voluntary return policy limits your statutory rights concerning defective, damaged, or incorrect merchandise.
For complete information, please review our Refund Policy.
Damaged, Defective, or Missing Items
We take reasonable care when preparing furniture products for shipment.
However, if an item arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.
When contacting our support team, please include your order number and a description of the issue.
Photographs of the affected furniture, damaged components, packaging, or shipping label may help us investigate more efficiently.
If photographs are unavailable, please contact us so we can discuss another reasonable way to assess the problem.
We recommend keeping the original packaging until your concern has been reviewed, where reasonably practical.
For safety reasons, please do not assemble or use furniture that appears structurally damaged or unstable.
Once we have reviewed the issue, we will explain the available solutions, which may include replacement parts, a replacement product, repair where appropriate, or a refund.
Where the issue is our responsibility, necessary return shipping costs will be covered by dailyjolo as required by applicable law.
Order Cancellations
If you would like to cancel an order, please contact [email protected] as soon as possible.
Provide your order number and clearly state that you wish to cancel your purchase.
If your order has not shipped and fulfillment can be stopped, we will arrange cancellation and issue a full refund, including any original shipping charges paid.
If your order has already been dispatched or fulfillment cannot be stopped, we will explain the available return and refund options.
Cancellation arrangements remain subject to our Refund Policy and applicable consumer protection laws.
Business Information
Brand Name: dailyjolo
Company Name: Guangzhou He'e Network Technology Co., Ltd.
Official Website: https://dailyjolo.com
Customer Service Email: [email protected]
Business Address: Room 302, No. 62 Lidong South Road, Wanqingsha Town, Nansha District, Guangzhou, Guangdong Province, 511462, China
Our business address is provided for company correspondence and customer reference.
Please note that this address is not automatically the designated return address for furniture purchases.
Customers must contact our support team to obtain the correct return destination and shipping instructions before sending merchandise back.
Depending on the designated return facility and your location, international return shipping may be required.
Privacy and Personal Information
We respect your privacy and are committed to handling customer information responsibly.
Information provided through customer service inquiries is used to respond to your questions, provide order assistance, investigate problems, and fulfill applicable business obligations.
Please avoid submitting sensitive payment information or account passwords through email.
For more information about how we collect, use, store, and protect personal information, please review our Privacy Policy available on dailyjolo.com.
Website
You can browse our furniture collections, review product descriptions, and place orders through our official website.
For assistance with products, orders, shipping, returns, or other customer service matters, please contact us directly.
Contact Summary
Store: dailyjolo
Website: https://dailyjolo.com
Email: [email protected]
Company: Guangzhou He'e Network Technology Co., Ltd.
Business Address: Room 302, No. 62 Lidong South Road, Wanqingsha Town, Nansha District, Guangzhou, Guangdong Province, 511462, China
Estimated Response Time: 1–2 business days
Thank you for choosing dailyjolo.
We appreciate your interest in our furniture collections and are committed to providing helpful customer support throughout your shopping experience.
dailyjolo — Thoughtful Furniture for Everyday Living.