Terms of Service
Overview
Welcome to dailyjolo. This website is operated by Guangzhou He'e Network Technology Co., Ltd. Throughout this website, the terms "dailyjolo," "we," "us," and "our" refer to Guangzhou He'e Network Technology Co., Ltd.
dailyjolo operates an online store offering living room furniture and home furnishings, including sofas, cabinets, media consoles, and related products.
Our website, located at https://dailyjolo.com, is powered by Shopify, which provides the e-commerce platform that enables us to offer products and services to our customers.
These Terms of Service govern your access to and use of our website, including browsing products, creating customer accounts, placing orders, making payments, and interacting with our customer support services.
By accessing our website or placing an order, you agree to these Terms of Service to the extent permitted by applicable law.
Please read these Terms carefully before using our website or purchasing products.
If you do not agree with these Terms, you should discontinue use of our website and services.
Nothing in these Terms excludes or limits mandatory consumer rights provided by applicable law.
Online Store Terms
By using our website or placing an order, you confirm that you have the legal capacity to enter into a purchase agreement or have obtained any authorization required by applicable law.
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must not use our website to engage in fraudulent transactions, submit false information, violate the rights of others, or participate in activities that may damage our business or customers.
You must not attempt to gain unauthorized access to customer accounts, payment systems, servers, databases, or other restricted areas of our website.
You must not introduce viruses, malware, malicious scripts, or other harmful technologies that could interfere with the operation or security of our services.
We reserve the right to restrict access to our website where reasonably necessary to prevent fraud, protect website security, or address unlawful activity.
Such restrictions will not eliminate our obligations concerning existing orders, payments, refunds, or mandatory consumer rights.
General Conditions
We reserve the right to refuse or restrict access to our services for legitimate business, security, or legal reasons, subject to applicable law.
We may modify, suspend, or discontinue certain website features when reasonably necessary for maintenance, security improvements, technical updates, or business operations.
We will make reasonable efforts to maintain accurate information and reliable access to our services.
Temporary service interruptions may occur because of maintenance, network failures, third-party service disruptions, or circumstances beyond our reasonable control.
You agree not to reproduce, duplicate, copy, sell, resell, or commercially exploit protected portions of our website without appropriate authorization or another lawful basis.
We may monitor website activity to maintain security, investigate suspected misuse, and protect customers from fraudulent transactions, subject to our Privacy Policy and applicable law.
Product Information and Descriptions
dailyjolo offers a selection of living room furniture, including sofas, cabinets, media consoles, entertainment furniture, and related home furnishings.
We make reasonable efforts to provide accurate product descriptions, specifications, photographs, dimensions, materials, available colors, and other relevant details.
Product images are intended to represent the appearance and features of the merchandise being offered.
Actual colors and finishes may appear slightly different depending on screen settings, lighting conditions, photography, and material characteristics.
Certain materials, including natural wood and fabric, may exhibit variations in grain, texture, patterns, or color.
Such variations may be characteristic of the product when accurately disclosed, but they do not exclude your rights if an item is defective or materially different from its description.
Customers should carefully review product information, dimensions, specifications, and available variations before placing an order.
Product photographs may include decorative accessories, lighting, rugs, plants, or other styling elements for presentation purposes.
Unless expressly included in the product description, these additional decorative elements are not part of the purchase.
We reserve the right to correct inaccurate product information and descriptions.
If a material error affects an order, we will contact the customer to explain the issue and provide an appropriate resolution.
We will not substitute a materially different product without the customer's agreement.
Furniture Dimensions and Measurements
Furniture dimensions are provided to help customers determine whether a product is suitable for their intended space.
Measurements may include width, depth, height, seating dimensions, storage capacity, and other specifications relevant to the product.
Reasonable manufacturing tolerances may apply where appropriately disclosed.
Customers should measure their intended furniture location and confirm the available space before making a purchase.
For large furniture items, customers should also consider the dimensions of doorways, hallways, staircases, elevators, and other access points.
We recommend reviewing product dimensions before purchasing sofas, cabinets, and media consoles.
Where a product is materially inconsistent with its advertised dimensions, customers may be entitled to remedies under our Refund Policy and applicable consumer protection laws.
We will not rely on general measurement disclaimers to avoid responsibility for materially inaccurate product descriptions.
Furniture Assembly and Product Safety
Some furniture products may require assembly or installation after delivery.
Where assembly is required, the product description or supplied instructions should identify the relevant requirements.
Customers should follow the assembly instructions and safety guidance provided with the product.
Furniture must be assembled using suitable tools and the correct components.
Cabinets, storage furniture, and other products that may present a tipping risk should be secured using appropriate anti-tip devices or wall anchoring where required by the product instructions.
Customers should avoid placing excessive weight on shelves, drawers, or surfaces beyond the stated product capacity.
Furniture should be positioned on suitable, stable surfaces and used only for its intended purpose.
Do not use furniture that appears structurally damaged, unstable, or unsafe.
If a product arrives with damaged components, missing hardware, defective parts, or inadequate assembly instructions, please contact our customer support team.
We will provide assistance and appropriate remedies in accordance with applicable consumer protection laws.
These recommendations do not exclude or reduce our legal responsibilities concerning defective products, inadequate safety information, or unsafe merchandise.
Product Availability
All products displayed on our website are subject to availability.
We make reasonable efforts to maintain accurate inventory information.
However, inventory discrepancies may occasionally occur because of simultaneous purchases, supplier delays, fulfillment errors, or unexpected stock shortages.
If a purchased product becomes unavailable before fulfillment, we will notify the customer as soon as reasonably possible.
Customers may be offered an estimated restocking timeframe, an available alternative product, or cancellation and a refund.
Alternative products will not be substituted without the customer's agreement.
If an order cannot be fulfilled and no acceptable alternative is available, we will refund the amount paid for the affected unavailable merchandise.
Pricing and Currency
Product prices are displayed in United States dollars (USD) unless another currency is expressly indicated.
We reserve the right to change product prices, promotions, and available discounts at any time before an order is accepted.
Price changes will not retroactively affect orders that have already been accepted.
We make reasonable efforts to ensure that displayed prices are accurate.
However, occasional pricing, formatting, or technical errors may occur.
If a material pricing error is discovered before an order is accepted, we may contact the customer to confirm the correct price or cancel the affected order and issue a refund.
We will not charge a higher price or make a material change to an accepted order without the customer's agreement.
Applicable shipping charges, taxes collected by us, and other mandatory checkout charges will be displayed before purchase confirmation.
Your bank or payment provider may apply additional currency conversion fees or international transaction charges that are outside our control.
Any responsibility for customs duties or import-related charges will be disclosed as required by applicable law.
Orders and Payment
By placing an order through dailyjolo.com, you agree to provide accurate and complete billing, shipping, and payment information.
You are responsible for ensuring that the payment method used for your purchase is valid and authorized.
Orders are subject to payment authorization, product availability, and applicable fraud-prevention checks.
After successfully submitting an order, you will generally receive an automated order confirmation email.
An automated order confirmation acknowledges receipt of your order and does not necessarily constitute final acceptance of the purchase contract.
Unless applicable law requires otherwise, an order is accepted when we issue a shipment confirmation or otherwise expressly confirm acceptance.
We may decline or cancel an order before acceptance for legitimate reasons, including unavailable products, material pricing errors, payment failures, unsupported delivery destinations, or reasonable indications of fraudulent activity.
If we cancel an order after payment has been collected, we will issue the applicable refund in accordance with our Refund Policy and applicable law.
Payments are processed through Shopify and authorized payment service providers.
We do not intentionally collect complete payment card numbers or security codes through our customer service channels.
Customers are responsible for reviewing their order information before completing checkout.
If you notice an error after placing an order, please contact [email protected] as soon as possible.
Shipping and Delivery
dailyjolo offers standard shipping to eligible destinations supported by our checkout system.
Our shipping arrangements are described in detail in our Shipping Policy.
Shipping Charges
Orders with a merchandise subtotal of $49.99 USD or more qualify for free standard shipping.
Orders with a merchandise subtotal below $49.99 USD are charged a standard shipping fee of $6.99 USD.
Shipping eligibility is determined after applicable discounts and before taxes, shipping charges, and import fees.
Shipping charges will be displayed during checkout before payment confirmation.
Order Processing
Orders are generally processed within 1–3 business days after payment confirmation.
Business days are Monday through Friday, excluding public holidays observed by our fulfillment operations.
Certain furniture products may require additional handling or packaging.
Estimated Delivery Time
Standard shipping generally takes 7–15 business days after dispatch.
Including order processing, estimated total delivery time is approximately 8–18 business days.
These estimates may vary depending on shipping destinations, carrier services, customs procedures, weather conditions, and other factors.
Delivery estimates are not guaranteed arrival dates unless a specific delivery deadline has been expressly agreed upon.
Furniture Delivery
Large furniture items may require specialized packaging, separate shipments, or additional transportation arrangements.
Unless expressly stated, standard shipping does not include furniture assembly, installation, removal of old furniture, or placement inside a particular room.
Customers should ensure that their delivery address and available access routes can reasonably accommodate the purchased products.
If a shipment is delayed, lost, damaged, or otherwise affected during transportation, customers should contact [email protected].
We will investigate and provide appropriate assistance in accordance with our Shipping Policy and applicable consumer protection laws.
Responsibility for loss or damage during transportation will be determined by applicable law and does not automatically pass to the customer when we hand merchandise to our shipping carrier.
Returns, Refunds, and Exchanges
Our Refund Policy explains the requirements and procedures for product returns, refunds, exchanges, and order cancellations.
dailyjolo provides a voluntary 30-day return period for eligible purchases, beginning on the date the customer receives the merchandise.
For voluntary change-of-mind returns, products must meet the eligibility requirements described in our Refund Policy.
Customers should contact [email protected] before arranging a return.
Depending on the nature of the product, large furniture returns may require specialized packaging or transportation arrangements.
For eligible voluntary change-of-mind returns, customers are generally responsible for direct return shipping costs unless applicable law requires otherwise.
If an item is damaged, defective, incorrect, or materially different from its description, we will provide an appropriate remedy under applicable consumer protection laws.
Where the problem is our responsibility, necessary return shipping costs will be covered by dailyjolo as legally required.
We do not charge a separate restocking fee for eligible returns.
For voluntary returns, we aim to inspect returned merchandise and communicate the outcome within 7 business days of receipt.
Approved refunds are generally issued to the original payment method within 7 business days after approval, or sooner where required by law.
These administrative periods do not extend mandatory statutory refund deadlines.
We do not retrospectively charge original free-shipping costs solely because an eligible return reduces the retained order value below the free-shipping threshold.
Nothing in our voluntary return arrangements restricts mandatory consumer rights regarding defective products, non-delivery, statutory withdrawal periods, or other legally protected circumstances.
Order Cancellations and Changes
If you wish to modify or cancel an order, please contact [email protected] as soon as possible.
We will make reasonable efforts to accommodate requests before an order is dispatched.
If the order has not shipped and fulfillment can be stopped, we will cancel the order and issue a full refund, including any shipping charges paid.
Once an order has been shipped, changes or cancellations may no longer be possible through the original fulfillment process.
Customers may instead request a return or refund under our Refund Policy and applicable consumer protection laws.
We reserve the right to cancel unaccepted orders where reasonably necessary because of product unavailability, payment failure, unsupported destinations, material pricing errors, or suspected fraud.
Where we cancel an order after receiving payment, the applicable refund will be processed without unreasonable delay and within the period required by law.
Customer Accounts
Certain website features may allow customers to create an account.
Customers who create accounts are responsible for maintaining the confidentiality of their login credentials.
You agree to provide accurate account information and update it when necessary.
You must notify us promptly if you suspect unauthorized access to your account.
We may temporarily restrict account access where reasonably necessary to investigate suspicious activity or protect customer security.
Account restrictions do not remove our responsibilities concerning valid orders, payments, refunds, or applicable consumer rights.
Personal information associated with customer accounts is processed in accordance with our Privacy Policy.
Intellectual Property
All protected materials displayed on dailyjolo.com, including website text, product photographs, graphics, logos, designs, and other original content, remain the property of their respective rights holders.
These materials may be protected by copyright, trademark, and other intellectual property laws.
You may browse our website and access its content for lawful personal and noncommercial purposes.
You may not reproduce, distribute, modify, publish, commercially exploit, or otherwise use protected content without authorization or another lawful basis.
Nothing in these Terms restricts activities permitted by applicable intellectual property laws.
If you believe that material displayed on our website infringes your intellectual property rights, please contact [email protected] with sufficient information for us to investigate your concern.
User Feedback and Communications
Customers may submit feedback, reviews, product questions, suggestions, and other communications through our website or customer support channels.
When submitting content, you confirm that you have the right to provide it and that it does not unlawfully infringe the rights of another person.
You must not submit fraudulent reviews, malicious content, unlawful statements, or materials designed to interfere with the operation of our website.
Where you voluntarily submit public product reviews or feedback, you grant us a nonexclusive permission to display and use that content for legitimate store-related purposes, subject to applicable law.
We will not claim ownership of your personal information merely because you submit feedback.
We may remove content that violates applicable law, infringes third-party rights, or creates legitimate security or safety concerns.
Personal information contained in customer communications will be handled in accordance with our Privacy Policy.
Privacy and Personal Information
Your privacy is important to us.
Our Privacy Policy explains how we collect, use, store, disclose, and protect personal information when customers interact with dailyjolo.com.
Information may be processed by Shopify, authorized payment providers, delivery partners, customer service providers, and other service providers necessary for our operations.
Where enabled, analytics and advertising technologies, including AppLovin services, may process certain information for advertising measurement and related purposes.
Such processing remains subject to applicable privacy laws and the disclosures and choices described in our Privacy Policy.
Agreement to these Terms of Service does not replace separate consent where consent is legally required.
Customers may exercise applicable privacy rights by contacting [email protected].
For additional information, please review our Privacy Policy available through our website.
Third-Party Services and Links
Our website may contain links to third-party websites or integrate external services.
These may include payment providers, shipping carriers, analytics services, advertising networks, and other service providers.
Third-party websites may operate under their own terms, privacy policies, and business practices.
We do not control the content or operations of independent third-party websites.
Customers should review the applicable terms and privacy policies before using those services.
However, the involvement of third-party providers does not automatically remove our responsibilities as the seller of merchandise purchased through dailyjolo.com.
We remain responsible for fulfilling our obligations under the purchase contract and applicable consumer protection laws.
Prohibited Uses
You must not use our website for unlawful, fraudulent, abusive, or unauthorized activities.
You must not submit false purchase information, impersonate another individual, attempt unauthorized access to customer accounts, or use stolen payment information.
You must not interfere with website security, introduce malicious software, attempt to disrupt website performance, or access information without authorization.
You must not use automated tools to extract protected information or overload our systems in violation of applicable law.
You must not use our website to harass others, distribute unlawful material, or infringe intellectual property rights.
We may take reasonable action to prevent or investigate prohibited activity, including restricting website access and reporting unlawful conduct to appropriate authorities where necessary.
Such action will remain subject to applicable law and will not eliminate existing customer rights concerning legitimate purchases.
Accuracy of Website Information
We make reasonable efforts to ensure that the information published on our website is accurate and up to date.
However, product descriptions, pricing information, inventory details, and website content may occasionally contain typographical errors or technical inaccuracies.
We may correct errors or update information when reasonably necessary.
Where an error materially affects a customer's purchase, we will explain the issue and provide an appropriate resolution.
We will not use general website accuracy disclaimers to avoid responsibility for misleading product descriptions, incorrect merchandise, or obligations that cannot lawfully be excluded.
Customers may contact our support team if clarification is needed regarding product specifications or order information.
Website Availability
We aim to provide a secure and reliable online shopping experience.
However, our website may occasionally experience interruptions due to maintenance, technical problems, network disruptions, cybersecurity incidents, or third-party service outages.
We may temporarily suspend or modify certain website functions when reasonably necessary.
We do not guarantee uninterrupted access to every website feature at all times.
Nevertheless, temporary interruptions do not remove our obligations concerning accepted orders or applicable consumer remedies.
If a technical issue affects your ability to complete a purchase or manage an existing order, please contact our customer support team.
Disclaimer of Warranties
We make reasonable efforts to ensure that our website and products meet the descriptions and requirements provided at the time of purchase.
Website services and informational content are provided subject to applicable law.
We do not guarantee that website access will always be uninterrupted or free from technical errors.
However, nothing in these Terms excludes or limits any express product warranty, statutory guarantee, or mandatory consumer protection.
Products must meet the requirements imposed by applicable law, including requirements concerning conformity with descriptions, satisfactory or acceptable quality where applicable, and fitness for purposes expressly represented.
Any additional product warranty offered by us or a manufacturer will be described in the relevant product information or accompanying documentation.
We do not disclaim liability for defective or misdescribed merchandise where such liability cannot lawfully be excluded.
Limitation of Liability
To the extent permitted by applicable law, dailyjolo will not be responsible for losses caused solely by circumstances beyond our reasonable control where we have complied with our legal and contractual obligations.
We are not responsible for damage resulting exclusively from improper use, unauthorized modification, or failure to follow clear and adequate product safety instructions, except where applicable law provides otherwise.
Nothing in these Terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded or restricted.
Nothing in these Terms limits the customer's right to receive remedies for defective products, incorrect merchandise, non-delivery, or other breaches of mandatory consumer protection requirements.
Any limitation of liability will apply only to the extent enforceable under the laws applicable to the relevant transaction.
Indemnification
Where permitted by applicable law, you may be responsible for direct losses reasonably incurred by dailyjolo as a result of your unlawful use of our website or deliberate infringement of third-party rights.
Any such responsibility must be consistent with applicable law and established legal principles.
This provision does not require consumers to indemnify us for our own negligence, misconduct, breach of contract, or failure to comply with mandatory legal obligations.
It also does not limit any statutory rights or remedies available to consumers.
Severability
If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent permitted by applicable law.
The remaining provisions will continue to apply where legally permissible.
The invalidity of one provision will not automatically invalidate the entire agreement.
Nothing in this section permits the enforcement of provisions that unlawfully restrict mandatory consumer rights.
Termination
These Terms remain effective while you access or use our website, unless terminated in accordance with applicable law.
You may stop using our website at any time.
We may restrict or terminate access when reasonably necessary because of fraud, unlawful activity, security threats, or material violations of these Terms.
Termination of website access does not automatically cancel accepted orders or remove existing contractual obligations.
Any outstanding payments, refunds, returns, or consumer rights will continue to be handled in accordance with applicable law.
Provisions that reasonably need to remain effective after termination, including provisions concerning intellectual property, lawful liability, and dispute resolution, may continue to apply to the extent legally permitted.
Governing Law
These Terms of Service are governed by applicable laws relevant to our business operations and customer transactions.
As dailyjolo is operated by Guangzhou He'e Network Technology Co., Ltd., a company based in China, the laws of the People's Republic of China may apply to certain aspects of our business operations and contractual relationships.
However, nothing in these Terms excludes or restricts mandatory consumer protections applicable in a customer's country or jurisdiction of residence.
Where mandatory local consumer laws apply to a transaction, those protections will prevail over conflicting contractual provisions.
These Terms do not impose a mandatory arbitration requirement or require consumers to bring disputes exclusively before courts in a foreign jurisdiction.
Customers retain any rights to bring claims before competent courts, consumer protection authorities, or other authorized dispute resolution bodies under applicable law.
Dispute Resolution
We aim to resolve customer concerns fairly and efficiently.
If you experience a problem with an order, payment, delivery, refund, or product, please contact [email protected].
Provide your order number and a description of the issue so our customer support team can investigate.
We will make reasonable efforts to review the matter and provide an appropriate response.
Where possible, we encourage customers to contact us directly before pursuing a formal dispute.
However, contacting us first is not a mandatory condition for exercising statutory rights or accessing legally available remedies.
Customers retain the right to seek assistance from payment providers, consumer protection agencies, regulatory authorities, dispute resolution services, or competent courts as permitted by law.
Changes to Terms of Service
We may update these Terms of Service periodically to reflect changes in our business operations, products, website functionality, legal requirements, or service arrangements.
Revised Terms will be published on our official website.
Changes generally apply prospectively and will not automatically modify the terms governing orders already accepted.
Where required by law, we will provide additional notice or obtain the necessary agreement before implementing material changes.
Continued use of the website after publication of revised Terms may constitute acceptance of changes only to the extent permitted by applicable law.
We encourage customers to review these Terms periodically.
Entire Agreement
These Terms of Service, together with our applicable Shipping Policy, Refund Policy, Privacy Policy, product descriptions, and checkout disclosures, form the relevant terms governing use of our website and purchases made through dailyjolo.com.
If there is a conflict between these Terms and a specific representation made in an accepted order or a mandatory legal requirement, the applicable accepted contractual commitment or mandatory law will prevail.
Nothing in these Terms removes rights arising from express product representations, applicable warranties, or consumer protection laws.
Contact Information
If you have questions about these Terms of Service, our products, order processing, shipping arrangements, returns, refunds, or other customer service matters, please contact us.
Brand Name: dailyjolo
Legal Company Name: Guangzhou He'e Network Technology Co., Ltd.
Website: https://dailyjolo.com
Email: [email protected]
Business Address: Room 302, No. 62 Lidong South Road, Wanqingsha Town, Nansha District, Guangzhou, Guangdong Province, 511462, China
Please note that this address is our registered business contact address and is not automatically the designated furniture return address.
For return instructions and the appropriate return destination, please contact [email protected] before sending merchandise.
We are committed to maintaining transparent business practices, respecting customer rights, and providing a reliable online shopping experience.