Refund Policy

Introduction

Welcome to dailyjolo. We are committed to providing a reliable shopping experience and ensuring that our customers are satisfied with their purchases.

dailyjolo, operated by Guangzhou He'e Network Technology Co., Ltd., offers a voluntary 30-day return policy for eligible purchases made through our official website at https://dailyjolo.com.

Our store specializes in living room furniture and home furnishings, including sofas, cabinets, media consoles, and other products designed to improve the comfort, functionality, and appearance of your home.

We understand that purchasing furniture online requires careful consideration. This Refund Policy explains our return eligibility requirements, return procedures, refund processing, exchanges, cancellations, and responsibilities for return shipping.

Our voluntary return policy is provided in addition to any mandatory consumer rights under applicable law.

30-Day Return Policy

We offer a 30-day return period for eligible products.

Customers may request a return within 30 calendar days from the date their order is delivered.

To qualify for a voluntary change-of-mind return, the item must be unused, clean, and in substantially the same condition in which it was received, subject to reasonable inspection.

Returned furniture should include all original components, hardware, accessories, assembly instructions, and supplied parts.

Original packaging and protective materials should be retained and used for returns whenever reasonably possible.

Products must not show damage resulting from misuse, improper installation, unauthorized modification, or handling beyond what is reasonably necessary to inspect them.

Opening the packaging or reasonably inspecting a product does not automatically make it ineligible for return.

Customers must provide an order number or another acceptable proof of purchase.

Requests submitted after the voluntary 30-day return period may not qualify for change-of-mind returns. This limitation does not affect statutory rights concerning defective, damaged, incorrect, or misdescribed products.

Return Eligibility for Furniture

Because our products include furniture of various sizes, materials, and construction types, certain return conditions are particularly important.

Sofas and Upholstered Furniture

Sofas and upholstered furniture should be returned in clean and unused condition for voluntary change-of-mind returns.

Products should be free from stains, odors, tears, excessive wear, or damage caused after delivery.

Removable cushions, legs, accessories, and other included components should be returned with the furniture.

Reasonable inspection to confirm the appearance, dimensions, comfort, and general suitability of a sofa does not automatically invalidate a return.

However, extended use or damage caused by improper handling may affect eligibility for a voluntary return.

Cabinets and Storage Furniture

Cabinets, sideboards, and storage furniture should be returned with all supplied shelves, doors, drawers, handles, fittings, and assembly hardware.

Furniture should not have been permanently altered, drilled, repainted, or modified beyond reasonable inspection.

If a cabinet has been assembled, please contact us before attempting to disassemble it for return.

We will review the circumstances and explain whether the item qualifies for a voluntary return and what packaging arrangements are necessary.

Assembly alone does not automatically remove any applicable statutory return or consumer rights.

Media Consoles and Entertainment Furniture

Media consoles, television stands, and entertainment cabinets should be returned with their original components and accessories.

Products should not show damage resulting from improper installation, excessive loading, unauthorized modifications, or misuse.

If the product includes detachable panels, shelves, mounting components, or cable-management accessories, these should be included when returning the item.

If a product is damaged or defective, the return conditions for faulty merchandise will apply regardless of whether the item has been assembled or reasonably used.

How to Request a Return

To request a return, please contact our customer support team at [email protected].

Include your order number, the product you wish to return, and your contact information.

For voluntary returns, you may provide a reason for the return to help us understand your request and offer suitable assistance.

When reporting damage, defects, or incorrect merchandise, please describe the issue and provide relevant photographs where available.

If photographs are unavailable, contact us so we can discuss another reasonable way to assess the problem.

Once we receive your request, our customer service team will review the information and provide the applicable return instructions.

Where a physical return is necessary, we will provide the designated return address and any relevant packaging or shipping requirements.

Please do not send merchandise to our registered business address or to an address printed on the original shipping label without confirming the correct return destination.

For voluntary returns, please arrange shipment within 14 calendar days after receiving our return instructions, unless another timeframe is agreed upon.

A delay in our response will not invalidate a return request submitted within the applicable return period.

Where statutory withdrawal rights apply, customers may exercise those rights by giving the required notice without waiting for return authorization.

Return Address and Shipping Instructions

Furniture returns may require special handling because of product dimensions, weight, construction, and transportation requirements.

Please contact [email protected] before shipping a return.

Our customer support team will confirm the appropriate return destination and provide instructions relevant to your product.

The designated return facility may differ from our registered business address.

Depending on the confirmed return destination, international return shipping may be required.

If international shipping is necessary, we will disclose the return destination and applicable shipping responsibilities before you arrange the return.

Customers should package furniture securely using suitable protective materials to reduce the risk of transportation damage.

For large or fragile products, we may provide additional instructions regarding disassembly, protective packaging, or carrier selection.

We recommend using a shipping service with tracking and retaining the shipping receipt until the return is completed.

If your return concerns a damaged, defective, or incorrect product, please contact us before arranging transportation so we can determine an appropriate solution.

Return Shipping Costs

Return shipping responsibilities depend on the reason for the return and applicable consumer protection laws.

Change-of-Mind Returns

For voluntary returns resulting from personal preference, an unsuitable size, a different color preference, or another change-of-mind reason, customers are generally responsible for the direct cost of return shipping unless applicable law requires otherwise.

Return shipping costs may vary depending on the product's size, weight, packaging, shipping carrier, and return destination.

Large furniture items such as sofas, cabinets, and media consoles may incur higher transportation costs than smaller household products.

Where international return shipping is necessary, the applicable destination and shipping responsibilities will be communicated before the return is arranged.

Customers may obtain a shipping estimate from an appropriate carrier before sending eligible merchandise back.

We do not charge a separate restocking fee for eligible returns.

We will not retrospectively charge customers for original free shipping solely because a return causes the retained order value to fall below our free-shipping threshold.

Damaged, Defective, or Incorrect Products

If you receive an item that is damaged, defective, materially different from its description, or incorrect due to our fulfillment error, dailyjolo will cover the necessary return shipping costs where legally required.

Depending on the situation, we may provide a prepaid return label, arrange carrier collection, reimburse reasonable agreed return shipping expenses, or offer another appropriate resolution.

Customers should not independently arrange expensive furniture return transportation for a reported defect without first contacting us, unless necessary to exercise applicable legal rights.

We will work with customers to determine a reasonable return method that considers the size, weight, and condition of the merchandise.

Damaged or Defective Furniture

We take reasonable care to ensure that our furniture products are appropriately packaged and prepared for transportation.

However, damage may occasionally occur during shipping or a product may have a manufacturing defect.

If you receive damaged or defective merchandise, please contact [email protected] as soon as reasonably possible after discovering the issue.

Provide your order number and a description of the damage or defect.

Photographs of the furniture, damaged components, outer packaging, and shipping label may help us evaluate the problem more efficiently.

If photographs cannot reasonably be provided, please contact us to discuss alternative ways to assess the issue.

We recommend retaining the original packaging until the matter has been reviewed, where reasonably practical.

Do not assemble, sit on, load, or otherwise use furniture that appears structurally unstable or unsafe.

If an item is confirmed to be damaged or defective, we will offer an appropriate remedy based on the circumstances and applicable consumer protection laws.

Available remedies may include replacement parts, repair where appropriate, a replacement product, a price reduction, or a partial or full refund.

Any partial refund offered as an alternative to another available remedy will require your agreement.

Customers will not be required to pay necessary shipping costs to resolve confirmed defects or fulfillment errors where the seller is legally responsible.

Our voluntary 30-day return period does not limit applicable legal guarantees or rights relating to defective merchandise.

Missing Parts or Incomplete Orders

Furniture products may include multiple components, assembly materials, hardware, or accessories.

If your order arrives with missing parts or incomplete components, please contact our customer support team.

Provide your order number, product details, and a description of the missing items.

Where possible, identify the missing components using the assembly instructions or product information.

We will review the issue and determine whether replacement components can be supplied.

If a missing component prevents the product from being used as intended, we will provide an appropriate remedy in accordance with applicable consumer protection laws.

Where the problem resulted from our fulfillment error, replacement components or other necessary remedies will be provided without unreasonable additional costs to the customer.

Incorrect Products

If you receive a product that differs from the item you ordered, please contact [email protected].

This includes situations in which the wrong furniture model, size, color, or configuration was supplied.

We will review your order information and determine the appropriate resolution.

Depending on product availability and your applicable rights, we may arrange shipment of the correct item or provide a refund.

If we require the incorrect product to be returned, dailyjolo will cover necessary return shipping costs where the error is our responsibility.

Customers will not be required to pay additional shipping charges to correct our fulfillment mistakes.

Furniture Materials and Natural Variations

Some furniture products may contain natural wood, engineered wood, fabric, metal, or other materials that exhibit differences in texture, grain, pattern, or finish.

Minor variations may occur due to material characteristics, production processes, and differences in display settings.

Such variations do not automatically constitute defects when they are consistent with the product description and expected manufacturing tolerances.

However, customers remain entitled to appropriate remedies when a product is defective, materially different from its description, or otherwise fails to meet applicable legal requirements.

If you believe a product has a material defect or does not match its description, please contact our customer support team.

Refund Processing

Once an eligible voluntary return has been received, we will inspect the returned merchandise to confirm its condition and completeness.

We aim to complete the inspection and notify customers of the outcome within 7 business days after receiving the returned goods.

If a refund is declined or reduced, we will explain the relevant reason and any applicable assessment.

Any deduction will be made only where permitted by applicable law.

Approved refunds will generally be issued to the original payment method within 7 business days after approval, or sooner where required by law.

These administrative processing periods do not extend any mandatory statutory refund deadline.

For applicable statutory withdrawal requests, refunds will be issued without undue delay and within the legally required period.

Where permitted by law, reimbursement may be withheld until the returned goods are received or acceptable evidence of return shipment is provided, whichever occurs first.

Refund amounts will reflect the amount actually paid for the returned merchandise, including any discounts applied at purchase.

Any original delivery charges that must be refunded under this policy or applicable law will also be included.

We will not require customers to accept store credit instead of a monetary refund to which they are entitled.

Alternative refund methods may be used only with customer agreement and where legally permitted.

After the refund has been issued, your bank or payment provider may require additional time to display the funds in your account.

If your refund has not appeared after we confirm that it has been issued, please contact [email protected] for assistance.

Refunds for Original Shipping Charges

Our standard shipping arrangements provide free shipping for eligible orders of $49.99 USD or more.

Orders below $49.99 USD are subject to a standard shipping fee of $6.99 USD.

For voluntary change-of-mind returns, original shipping charges are generally not refundable unless applicable law requires reimbursement.

Where a statutory withdrawal right requires reimbursement of standard delivery charges, we will provide the required refund.

Additional charges for optional premium delivery services may be excluded from reimbursement where permitted by law.

If a product is damaged, defective, incorrect, or cannot be delivered because of our error, applicable original shipping charges will be refunded as required by law.

If an entire order is refunded because of our fulfillment error, any eligible original shipping fee paid for that order will also be refunded.

We do not deduct the original cost of free standard shipping from an otherwise eligible refund.

Exchanges

If you wish to exchange a product for a different size, color, style, or furniture model, please contact [email protected].

Exchange requests are subject to product availability and the applicable return eligibility conditions.

Our customer support team will review your request and explain the available options.

For voluntary exchanges, customers may be responsible for applicable return shipping costs and any agreed price difference.

If the replacement product costs more than the original purchase, the additional amount will be explained before the exchange is confirmed.

If the replacement product costs less, we will explain the applicable refund arrangement.

If an exchange is unavailable, customers may request an eligible return and place a new order.

If an exchange is necessary because of a defective, damaged, or incorrect product, we will provide an appropriate remedy without imposing costs that would violate applicable consumer protection laws.

Order Cancellations

Customers who wish to cancel an order should contact [email protected] as soon as possible.

Please include your order number and cancellation request.

If an order has not been dispatched and fulfillment can be stopped, we will cancel the order and issue a full refund, including any original shipping charges paid.

Cancellation refunds will generally be processed within 7 business days after cancellation is confirmed, or sooner where required by applicable law.

If an order has already been dispatched or fulfillment cannot be stopped, we will explain the available return options.

Customers may need to follow the applicable return procedure after delivery.

Nothing in this cancellation policy limits statutory cancellation or withdrawal rights.

If we are unable to fulfill an order because of inventory shortages, shipping restrictions, or other operational difficulties, we will notify the customer and provide a refund for the affected unshipped merchandise.

Large Furniture Returns

Sofas, cabinets, media consoles, and other oversized furniture may require specialized return arrangements.

Before returning a large furniture item, please contact our customer support team so that the appropriate transportation method can be confirmed.

We may provide instructions regarding safe disassembly, protective packaging, component organization, or carrier collection.

Customers should not attempt to move or disassemble heavy furniture in a manner that may create a risk of injury or damage.

For eligible voluntary returns, the direct transportation costs may be the customer's responsibility, subject to applicable law.

For damaged, defective, or incorrectly supplied products, we will arrange or cover necessary return transportation where legally required.

If returning an item would be unsafe or impractical, we may offer an alternative resolution consistent with the customer's applicable rights.

Non-Returnable Items and Exceptions

Certain products may be excluded from voluntary change-of-mind returns where an exclusion is permitted by applicable law and was properly disclosed before purchase.

For example, furniture manufactured to a customer's individual specifications or clearly personalized products may be subject to different cancellation or return conditions.

Products that have been substantially damaged through misuse, unauthorized modifications, improper assembly, or use beyond reasonable inspection may not qualify for a voluntary change-of-mind return.

We do not automatically exclude furniture solely because its packaging has been opened or because reasonable inspection or assembly has occurred.

Discounted or promotional merchandise is not automatically excluded from our voluntary return policy.

Any applicable return restrictions will be interpreted in accordance with mandatory consumer protection laws.

These exceptions do not affect statutory rights concerning defective, damaged, incorrect, or misdescribed products.

Lost or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact [email protected].

We will review the available shipping information and investigate the matter with the relevant carrier.

If a shipment is confirmed lost or cannot be delivered within an applicable legal or agreed timeframe, we will provide an appropriate resolution.

Depending on the circumstances and your legal rights, this may include replacement merchandise, cancellation, or a refund.

Customers will not be required to bear losses that remain the seller's responsibility under applicable consumer protection laws.

A carrier tracking status alone does not automatically resolve a legitimate claim concerning non-delivery.

Partial Refunds

In some circumstances, a partial refund may be appropriate.

This may include situations where a customer agrees to keep furniture with a minor cosmetic issue, a missing nonessential accessory, or another condition for which a partial refund provides a suitable remedy.

Partial refunds will be considered individually based on the nature of the issue and applicable consumer rights.

Any partial refund proposed as an alternative to another remedy available to the customer will require the customer's agreement.

We will not impose a partial refund where applicable law entitles the customer to a different remedy.

Statutory Consumer Rights

Our voluntary 30-day return policy operates in addition to applicable statutory consumer rights.

Nothing in this Refund Policy excludes, limits, or overrides mandatory rights relating to defective goods, incorrect products, damaged merchandise, non-delivery, or cancellation of eligible online purchases.

Where applicable law provides a statutory cooling-off period, customers may exercise that right within the legally prescribed timeframe.

Customers may notify us of their decision to withdraw from an eligible purchase by sending a clear statement to [email protected] or through another legally accepted method.

Statutory withdrawal requests do not depend on prior approval where applicable law provides otherwise.

Where a mandatory law requires a different refund deadline, return period, allocation of shipping costs, or reimbursement of standard delivery charges, that legal requirement will take precedence.

Our voluntary return eligibility requirements do not shorten applicable statutory warranty or legal guarantee periods.

We are committed to reviewing customer concerns fairly and providing remedies in accordance with applicable law.

Changes to This Refund Policy

We may revise this Refund Policy periodically to reflect changes in our products, business operations, return arrangements, or legal requirements.

Any updated version will be published on our official website.

Changes will not retroactively remove contractual or statutory rights applicable to purchases already made.

We encourage customers to review this policy before placing an order.

Contact Information

If you have questions about returns, refunds, exchanges, cancellations, damaged products, or other order-related concerns, please contact our customer service team.

Brand Name: dailyjolo

Company Name: Guangzhou He'e Network Technology Co., Ltd.

Website: https://dailyjolo.com

Email: [email protected]

Business Address: Room 302, No. 62 Lidong South Road, Wanqingsha Town, Nansha District, Guangzhou, Guangdong Province, 511462, China

Please note that our registered business address is provided for business correspondence and is not automatically the designated merchandise return address.

Customers should contact [email protected] to obtain the correct return destination and instructions before shipping merchandise.

We are committed to providing fair and transparent return and refund procedures and assisting our customers throughout the process.