Shipping Policy
Introduction
Welcome to dailyjolo. We are committed to providing our customers with a reliable, transparent, and convenient shipping experience.
This Shipping Policy explains how orders are processed, shipping charges are calculated, delivery times are estimated, and shipping-related issues are handled.
dailyjolo is operated by Guangzhou He'e Network Technology Co., Ltd. We specialize in living room furniture and home furnishings, including sofas, cabinets, media consoles, and other furniture designed to bring comfort, functionality, and style to your living space.
This policy applies to orders placed through our official website at https://dailyjolo.com.
Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Business days are Monday through Friday, excluding public holidays observed by our fulfillment operations.
During processing, we verify payment information, confirm product availability, prepare furniture for shipment, and arrange transportation with our shipping partners.
Some larger furniture items may require additional preparation, protective packaging, or handling before dispatch.
Processing times may be extended during peak shopping seasons, public holidays, unexpected inventory shortages, or circumstances beyond our reasonable control.
If we are unable to dispatch your order within the stated processing period, we will notify you and provide an updated estimate where available. If the delay is unacceptable or delivery cannot be arranged, you may request cancellation and a refund for the affected unshipped order, subject to applicable law.
Please note that order processing time is separate from shipping transit time.
Shipping Rates
dailyjolo offers the following standard shipping rates for eligible orders.
Free Shipping
Orders with a merchandise subtotal of $49.99 USD or more qualify for free standard shipping.
The shipping charge for qualifying orders is $0.00 USD.
Standard Shipping
Orders with a merchandise subtotal between $0.00 and $49.98 USD are charged a flat standard shipping fee of $6.99 USD.
Shipping Fee Calculation
Shipping eligibility is determined by the merchandise subtotal after applicable discounts and before taxes, shipping fees, and import charges.
An eligible order totaling exactly $49.99 USD qualifies for free standard shipping.
Shipping charges and available delivery options are displayed during checkout before payment is completed.
We do not add undisclosed shipping charges after an order has been placed.
Free standard shipping does not include separate customs duties, import taxes, or optional services that are not expressly included in the selected shipping method.
Shipping Destinations
dailyjolo offers shipping to countries and regions supported by our online checkout system.
Shipping availability depends on carrier coverage, destination restrictions, product dimensions, and applicable shipping regulations.
Customers can confirm delivery availability by entering their shipping address during checkout.
Certain remote destinations, restricted regions, or locations that cannot be serviced by our shipping partners may be unavailable for delivery.
Some large or oversized furniture products may also be subject to destination-specific transportation restrictions.
If we discover that an order cannot be delivered to the address provided, we will contact the customer to discuss possible alternatives.
If no acceptable delivery arrangement is available, the affected order will be canceled and refunded.
Estimated Delivery Time
Our estimated standard shipping transit time is generally 7–15 business days after dispatch.
Including order processing, the estimated total delivery time is approximately 8–18 business days after successful payment confirmation.
These estimates are based on normal fulfillment and transportation conditions.
Actual delivery times may vary depending on the destination country, shipping carrier, customs clearance, product dimensions, weather conditions, local holidays, and other logistical factors.
Large furniture products may require additional transportation coordination and may take longer to arrive.
Estimated delivery times are not guaranteed arrival dates unless we expressly agree to a specific delivery deadline.
If your order is intended for a special occasion or scheduled home project, we recommend allowing additional time for processing and transportation.
If a significant delay occurs, we will provide available information and assist you in understanding your options.
Nothing in these delivery estimates limits your rights under applicable consumer protection laws.
Furniture Shipping and Special Handling
Certain dailyjolo products, including sofas, storage cabinets, and media consoles, may require additional care during transportation due to their size, weight, or construction.
Furniture products are prepared using protective packaging intended to reduce the risk of damage during transit.
Depending on product specifications and carrier requirements, an item may be shipped in one package or multiple packages.
Some products may be transported through specialized delivery services where necessary.
Unless expressly stated during checkout or in the product description, standard shipping does not include furniture assembly, installation, removal of existing furniture, or placement in a particular room.
Customers should review product dimensions and ensure that purchased furniture can pass through relevant entrances, doorways, hallways, staircases, or elevators.
If a carrier requires a delivery appointment, the customer may be contacted using the shipping information provided during checkout.
We recommend providing accurate contact information to help avoid unnecessary delivery delays.
Order Confirmation and Tracking
After an order has been successfully placed, customers will receive an order confirmation email at the email address provided during checkout.
Once an order has been dispatched, we will send a shipping confirmation email containing tracking information when available.
Tracking information may take additional time to become active after the carrier receives the shipment.
The creation of a shipping label does not necessarily mean that the carrier has collected the package.
Customers can monitor delivery progress using the tracking information provided in the shipping confirmation email.
If an order is shipped in multiple packages, separate tracking numbers may be provided.
If you have not received a shipping confirmation after the estimated processing period, please contact [email protected] with your order number.
Multiple Shipments
Orders containing several furniture products may occasionally be shipped in separate packages.
This may occur when products are stored at different fulfillment locations, require different transportation methods, or have different packaging requirements.
When multiple shipments are necessary, customers may receive separate tracking information for each package.
Products shipped separately may arrive on different dates.
Customers will not be charged additional shipping fees solely because dailyjolo divides an order into multiple shipments.
If you have received only part of your order, please check the available tracking details before contacting our support team.
If any expected package remains missing, please contact [email protected] for assistance.
Accurate Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
The shipping address should include the recipient's full name, street address, apartment or unit number where applicable, city, state or province, postal code, country, and any contact information required for delivery.
Incorrect or incomplete information may result in delivery delays, unsuccessful delivery attempts, or packages being returned.
If you notice an error in your shipping address, please contact us immediately at [email protected].
We will make reasonable efforts to correct shipping information before an order is dispatched.
However, address modifications cannot be guaranteed once fulfillment has begun or a package has been transferred to the carrier.
If a delivery failure results from inaccurate customer-provided information, additional reshipping charges may apply where permitted by law. Any such charges will be explained and agreed upon before reshipment.
If the delivery error was caused by dailyjolo or our shipping partners, we will take responsibility for the reasonable costs necessary to resolve the issue.
Shipping Delays
Although we work to deliver orders within the estimated timeframe, unexpected delays may occasionally occur.
Possible causes include severe weather, customs inspections, transportation disruptions, carrier operational difficulties, public holidays, and unforeseen logistical circumstances.
If your shipment is delayed, please review the latest available tracking updates.
If tracking information has not changed for an extended period, contact our customer service team with your order number.
We will make reasonable efforts to investigate the delay and obtain available delivery information from the carrier.
If a shipment cannot be delivered within an agreed or legally required timeframe, customers may be entitled to cancellation, replacement, or a refund under applicable consumer protection laws.
Shipping delays do not eliminate applicable consumer rights concerning undelivered merchandise.
Lost or Missing Packages
If your package is significantly delayed, appears lost, or is marked as delivered but cannot be located, please contact [email protected].
Please provide your order number, tracking information, delivery address, and a description of the issue.
If the tracking status shows that the package has been delivered, you may first check the designated delivery location and confirm whether another authorized recipient accepted the shipment.
If the package remains missing, we will assist in investigating the situation with the shipping carrier.
Where a shipment is confirmed lost or was not properly delivered, we will arrange an appropriate resolution, including replacement or refund where warranted or legally required.
A delivery tracking update alone does not automatically resolve a legitimate non-delivery claim.
Customers will not be required to bear losses that remain the seller's responsibility under applicable law.
Damaged or Incorrect Deliveries
We take reasonable care when preparing furniture products for shipment.
If an item arrives damaged, defective, incomplete, or different from the product ordered, please contact our customer support team as soon as reasonably possible.
To help us investigate, we may request your order number, a description of the problem, and photographs of the affected product and packaging where available.
If photographs are unavailable, we will discuss alternative ways to evaluate the issue.
We recommend keeping the original packaging until the issue has been reviewed, where reasonably practical.
For safety reasons, do not assemble or use furniture that appears structurally damaged, unstable, or otherwise unsafe.
If the delivered product is confirmed to be damaged, defective, or incorrect, we will provide an appropriate remedy, which may include replacement parts, a replacement item, repair where appropriate, or a refund.
Where the issue is our responsibility, necessary return shipping costs will be covered by dailyjolo as required by applicable law.
Additional details are available in our Return and Refund Policy.
Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, clearance charges, or other fees imposed by authorities in the destination country.
Where these charges are not included in the product price or collected during checkout, they may be payable by the recipient, subject to applicable law.
Any responsibility for additional import charges will be disclosed before purchase where required.
The amount of any applicable customs duties or taxes depends on the destination country's regulations, the declared value of the shipment, product classification, and other relevant factors.
Customs processing may also result in additional delivery time.
Free standard shipping does not automatically include customs duties, import taxes, or clearance charges.
If customs or a shipping carrier requests payment of a charge that you believe has already been collected during checkout, please contact us with the relevant documentation.
We will assist in reviewing the situation.
Failed Delivery Attempts
A delivery may be unsuccessful if the recipient is unavailable, the address is incorrect, access to the delivery location is restricted, or the carrier cannot complete the delivery for another reason.
Depending on the shipping provider, additional delivery attempts or collection arrangements may be available.
Customers should follow the instructions provided by the shipping carrier when a delivery attempt is unsuccessful.
If a package is returned because of inaccurate customer information or failure to complete reasonable delivery arrangements, we will contact you to discuss the available options.
Where legally permitted, additional shipping charges may apply if reshipment is requested.
Any applicable charges will be explained before a replacement delivery is arranged.
If the delivery failure resulted from an error by dailyjolo or our shipping partners, we will take reasonable steps to correct the issue without additional shipping charges to the customer.
A failed delivery attempt or returned package does not automatically eliminate applicable refund rights.
Order Changes and Cancellations
If you need to change or cancel an order, please contact [email protected] as soon as possible.
We will make reasonable efforts to accommodate changes before the order has been dispatched.
If the order has not shipped and fulfillment can be stopped, we will cancel the order and issue a full refund, including any original shipping charges paid.
Once an order has been dispatched, changes or cancellations may no longer be possible through the original fulfillment process.
In such circumstances, customers may request a return or refund in accordance with our Return and Refund Policy and applicable consumer protection laws.
If an order cannot be fulfilled because of inventory shortages, shipping restrictions, or other fulfillment problems, we will notify the customer and arrange a refund for the affected unshipped items.
Returns and Refunds
Returns, exchanges, and refunds are handled in accordance with our Return and Refund Policy.
If you wish to return a product, please contact [email protected] before arranging shipment so we can provide appropriate return instructions.
Some furniture products may require special packaging or transportation arrangements because of their dimensions or weight.
Return shipping responsibilities depend on the reason for the return and applicable consumer protection laws.
For damaged, defective, or incorrect items, dailyjolo will cover necessary return shipping costs where legally required.
For eligible change-of-mind returns, customers may be responsible for return shipping costs where permitted by law and appropriately disclosed.
The original cost of free standard shipping will not be charged retrospectively solely because an eligible return causes the retained merchandise subtotal to fall below the free-shipping threshold.
Please do not send returned merchandise to our registered business address without first receiving the relevant return instructions.
Nothing in this section restricts mandatory legal rights concerning defective products, non-delivery, or other qualifying issues.
Customer Responsibilities
Customers should review product descriptions, dimensions, and delivery information before placing an order.
For large furniture purchases, customers should ensure that the delivery location is reasonably accessible and suitable for receiving the selected products.
Customers are responsible for providing accurate contact details and responding to reasonable delivery communications from our shipping partners.
If special delivery access requirements apply, customers should notify us as early as possible.
We encourage customers to inspect delivered packages within a reasonable period and report any apparent problems promptly.
These recommendations do not reduce or replace statutory rights relating to damaged, defective, or undelivered merchandise.
Consumer Protection
dailyjolo is committed to respecting applicable consumer protection laws and providing fair solutions to shipping-related concerns.
Nothing in this Shipping Policy excludes or limits mandatory rights relating to shipping delays, undelivered goods, damaged products, incorrect items, cancellations, or refunds.
Where applicable consumer protection laws provide additional rights or remedies, those requirements will prevail over any conflicting provisions in this policy.
We will make reasonable efforts to investigate and resolve legitimate delivery concerns.
Changes to This Shipping Policy
We may update this Shipping Policy periodically to reflect changes in shipping arrangements, carrier services, operational procedures, delivery destinations, or applicable legal requirements.
Any revised version will be published on our official website.
Changes will not retrospectively remove contractual or statutory rights applicable to orders already placed.
We encourage customers to review this policy before making a purchase.
Contact Information
If you have questions about order processing, shipping charges, delivery estimates, tracking information, or shipping-related concerns, please contact our customer support team.
Brand Name: dailyjolo
Company Name: Guangzhou He'e Network Technology Co., Ltd.
Website: https://dailyjolo.com
Email: [email protected]
Business Address: Room 302, No. 62 Lidong South Road, Wanqingsha Town, Nansha District, Guangzhou, Guangdong Province, 511462, China
We are committed to assisting our customers and providing a reliable shipping experience for every eligible order.